Back in December 2004, I wrote about my experience creating a coffee table photo book with MyPublisher.com and Shutterfly.com. I preferred Shutterfly because MyPublisher simply didn’t work:
At first it said it couldn’t connect to the server. I clicked retry several times with no change so I stopped and restarted the application. When the application restarted it asked if I wanted to continue uploading. I’d click yes and watch as nothing happened. So, I attempted to contact their technical support.
Here’s something I should have checked beforehand. There is no way to contact anyone in MyPublisher customer service by phone. There are no phone numbers on their site. All contact with support is via email. Shutterfly tries to do all of their support by email too but they at least publish a toll number if you prefer. So, I explained my problem in an email and waited.
Over 18 months later, the comments are still coming in about problems with MyPublisher’s ordering and book creation system and poor customer service. Has anyone had a good experience with MyPublisher? I still like Shutterfly’s service. Any other recommendations for creating photo books?